Privacy Policy

Effective date: October 6, 2026

This Privacy Policy explains how Beyond Challenging Haircare and Body Candles ("we", "us", "our") collects, uses and shares information when you visit this website, browse our products, place an order, use an account or contact us.

1. Who we are

This website is operated by Beyond Challenging Haircare and Body Candles, 353 Katherine Suzanne Way, Smyrna, TN 37167, United States. We sell Ayurvedic-inspired hair care products through this website. If you have a question about this policy or your personal information, you can reach us using the details in section 17.

2. Information we collect

The information we collect depends on how you use the website.

• Order and delivery details you enter at checkout: first and last name, country, street address, town or city, state, ZIP or postal code and email address, plus a phone number and apartment or suite line if you choose to give them, and a shipping address if it differs from your billing address.
• Order notes, if you choose to write any. Please do not include health information in order notes.
• Order records we create: the products you ordered, prices, any discount code you used, the shipping method, the order status and the date.
• Your email address, if you enter it in the offer form on our homepage.
• Account details, if you have an account.
• Details you enter in our Contact form: your name, email address, an optional order number, a reason for contacting us and your message.
• Technical information collected automatically when you visit: your IP address, browser and device type, the pages you request, dates and times, and the page or link that referred you.
• Anything you send us when you contact us by email or phone.

3. Orders and checkout

You can check out as a guest. You do not need an account to place an order, and checkout does not create an account for you.

We use the information you give at checkout to process and deliver your order, send order confirmations and updates, answer questions about your order, handle returns and refunds, and keep our business records. Order information is stored in the database of our online store on our hosting provider’s servers.

When you place an order, the store also saves information about how you arrived at the website during your visit, such as the referring page, any campaign tags in the link you followed, the first page you entered, the number of pages viewed and your browser type. We use this to understand how customers find the website.

4. Customer accounts

The website has a My Account area where a person with an account can log in, reset a password, view orders, and manage addresses and account details. If you have an account, we store your name, email address, username, a protected version of your password, any saved billing and shipping addresses, and your order history. If you ask to reset your password, we send you an email so you can set a new one.

5. Forms and communications

Homepage offer form

The homepage offer section asks for your email address and then shows you the current offer. The address you enter is saved in the website’s database, together with the date and time and the form name. We use it for the offer interaction. The form does not save your IP address or browser details, and it does not send you an email.

Entering your email address in this form does not subscribe you to marketing emails.

Contact form

The Contact form asks for your name, your email address, an optional order number, a reason for contacting us and your message. We use these details to respond to your inquiry and to provide customer support. Please do not include health information in your message.

The details you submit are saved in the website’s database, and the message may also be emailed to our support mailbox so that we can reply. The form does not save your IP address or browser details, and submitting it does not subscribe you to marketing emails.

Emails about your order and account

The website sends service emails such as order confirmations, order status updates, refund notices, notes about your order and password reset messages. These are sent through the website’s own email system.

Contacting us directly

If you email or call us, we use the details you give us to reply and to keep a record of the request.

6. Cookies

Cookies are small text files stored by your browser. The website also uses your browser’s local and session storage in a similar way. The website uses the following kinds of cookies and storage.

Store functions

These keep your cart and checkout session together, remember whether your cart has items, and keep the cart count up to date without reloading the page. They are needed for the cart and checkout to work.

Account login

If you log in, cookies keep you logged in and check that your browser accepts cookies on the login page.

Order attribution

The store records how you arrived at the website, such as the referring page and campaign tags, in cookies that last for your browser session. If you place an order, this information is saved with the order. It is not sent to a third-party analytics service.

Your choices

You can block or delete cookies in your browser settings. If you do, parts of the website such as the cart, checkout and login may not work.

7. Third-party services

• Google Fonts: the website loads its fonts from Google Fonts. When your browser requests them, Google receives your IP address and browser information. Google’s privacy policy is available at policies.google.com/privacy.
• Web hosting and security: the website is served over HTTPS from our web hosting provider. The hosting security tools keep a log of requests to the website that includes your IP address, the page requested and the date and time, to protect the website from abuse.
• Payments and shipping: see sections 8 and 9.
• Social media: the website may show social media icons. Any social network you choose to visit has its own privacy policy and practices.

8. Payments

Payment information will be handled by the payment provider used at checkout once payment processing is enabled on the website. The provider receives the information needed to process your payment and handles it under its own privacy policy. This website does not store your payment card numbers.

9. Shipping and fulfillment

To deliver your order we use your name, shipping address and, if you gave them, your phone number and email address. We share these with the carrier or delivery service that delivers your order so that they can deliver it to you.

10. How we use information

We use the information described in this policy to:

• take, process, ship and support your orders, and take payment;
• communicate with you about your order, account or inquiry;
• apply discount codes and promotions;
• manage your account, if you have one;
• keep accounting, tax, business and legal records;
• protect the website and our customers against fraud, abuse and security threats;
• understand how visitors find and use the website so that we can maintain and improve it; and
• meet our legal obligations.

11. How information may be shared

We share personal information only as needed to run the website and fulfill orders:

• our payment provider, to take payment;
• shipping carriers and delivery services, to deliver orders;
• our web hosting provider and the people who maintain and support the website, who may have access to the website’s data in order to provide those services;
• professional advisers, authorities or other parties where the law requires it or to protect our rights; and
• a buyer or successor, if the business is sold or reorganized.

12. Data retention

We keep personal information only as long as necessary for the relevant operational, legal, accounting or support purpose, such as fulfilling orders, providing customer support, handling returns, keeping business, accounting and tax records, and resolving disputes, subject to applicable requirements.

13. Your privacy choices

You can contact us to ask what personal information we hold about you, to ask us to correct it, or to ask us to delete it. If you have an account you can update your details in My Account. You can control cookies in your browser settings.

We will review your request and respond as the law requires. We may need to keep some information, for example order records we must keep for accounting, tax or legal reasons, or to resolve a dispute.

14. Security

The website is served over HTTPS. Access to order and customer information in the website’s administration area is limited to authorized users who must log in. We use reasonable measures to protect personal information, but no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

15. Children’s privacy

This website is intended for adults and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us so that we can look into it.

16. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page. Please check this page periodically.

17. Contact us

If you have questions about this policy or your personal information, contact us:

• Business name: Beyond Challenging Haircare and Body Candles
• Address: 353 Katherine Suzanne Way, Smyrna, TN 37167, United States
• Email: beyondcharllen@gmail.com
• Phone: 629-248-8137